Privacy Policy

RightBank AI is an independent AI-powered banking advisory, comparison, and referral platform operated by RBAI Fintech Technologies Private Limited, a company incorporated in India.

RightBank AI is not a bank and is not an NBFC. RightBank AI does not itself sanction, approve, disburse, or service any loan or financial product. We help customers compare products, understand options, and — where the customer chooses to apply — request assistance or referral.

For any privacy-related questions: support@rightbankai.com

You can use most of RightBank AI without creating an account or providing any personal information:

• Browse products — no registration required.
• Search — no registration required.
• Compare products — no registration required.
• Use calculators — no registration required.
• View product pages — no registration required.
• Use AI guidance — no registration required for general guidance.

You do not need to create an account merely to browse the platform. Personal information is collected only when you choose to apply or request assistance.

When you choose to Apply or Request Bank Assistance, RightBank AI collects only the information required to process that specific request. The actual form determines which fields are required — not every customer needs to provide every field.

Depending on the product and your request, this may include:

• Name
• Mobile number
• Email (optional in most cases)
• Pincode, city, and state
• Income or profile information where relevant to the product
• Credit-score range where you choose to provide it
• Requested loan or investment amount where applicable
• Selected product and bank/product preference
• Category-specific information required to process your request (for example, property status for a home loan, or gold weight for a gold loan)

We do not collect Aadhaar numbers, PAN numbers, bank account details, bank login credentials, card credentials, or biometric information through our Apply flow.

RightBank AI's current Apply flow does not request you to upload any of the following:

• Aadhaar or any identity document
• PAN
• Bank statements
• Salary slips
• Income tax returns (ITR)
• Property documents
• KYC documents
• Bank login credentials or card credentials
• Biometric information

If you choose to proceed with a bank, NBFC, or other financial provider, that provider may separately require KYC, documents, or additional information as part of its own application, verification, and underwriting process. RightBank AI does not control those requirements.

We use the information you provide only for the following purposes:

• To respond to your Apply or assistance request.
• To provide AI-generated product guidance based on available product information and the profile information you provide.
• To compare products and help you understand your options.
• To connect you with the applicable referral or intermediary channel when you request assistance.
• To send service updates, responses to your enquiries, and important notifications about your request.
• To improve and optimise our platform and AI guidance.
• To comply with applicable legal obligations.

RightBank AI uses artificial intelligence to help explain products, compare options, and provide guidance based on available product information and customer-provided profile information. AI-generated guidance is informational and should not be treated as a guarantee of approval, pricing, or eligibility.

To provide these features, certain customer-provided profile information (such as income range, employment type, credit-score range, and product preferences) may be processed by AI service providers. We do not send your name, phone number, or email address to AI models — only the financial profile information needed to generate relevant guidance.

By submitting a request for assistance, you are asking RightBank AI to help connect you with the relevant referral or intermediary channel for the product you have selected.

RightBank AI currently works with Andromeda as a DSA/referral intermediary for applicable financial-product leads. Where you request assistance, the information necessary to process your request may be shared with Andromeda and, through its applicable process, with the relevant bank, NBFC, or financial institution.

RightBank AI is not a partner of every bank displayed on the platform. Displaying a bank's product does not mean RightBank has a direct relationship with that bank. The referral pathway for your request depends on the applicable intermediary and product.

We distinguish between the following categories of data use:

• Data required to operate RightBank — such as session and basic platform functionality.
• Data provided voluntarily by you — such as profile information you enter into calculators or forms.
• Data used to answer your questions and provide AI guidance — financial profile information processed by AI service providers (without your name, phone, or email).
• Data used to process an Apply request — your name, phone, email, and product preferences.
• Data shared with referral/intermediary partners — when you request assistance, the information necessary to process your request may be shared with the applicable intermediary (currently Andromeda for applicable leads).
• Data potentially shared with the relevant bank/NBFC/financial institution — through the referral process, your request information may reach the institution that ultimately processes your application.

Your data is not sold merely because you browse RightBank AI. Data is shared for the stated purpose of processing your request and as otherwise described in this Privacy Policy.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

RightBank AI retains your information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to comply with applicable legal obligations, resolve disputes, maintain records, prevent fraud, and protect the service, subject to applicable requirements.

If you request deletion of your data, we will process your request and remove your information from active systems. Please note that:

• Live records in our active database will be deleted upon your verified request.
• Backup copies of data may be retained for a limited additional period as part of routine infrastructure backup processes, after which they are also deleted.
• Certain records may be retained where required by applicable law or for legitimate business purposes such as fraud prevention.

To request deletion of your data, email us at support@rightbankai.com.

RightBank AI may receive commercial consideration from applicable referral or intermediary arrangements when a customer proceeds through a referred service. Such commercial arrangements do not determine the Product Quality Score, Fit Score, or product recommendation. Our recommendations are generated independently of any commercial relationship.

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Withdraw consent for processing at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, email us at support@rightbankai.com.

We request only the minimum permissions necessary for the application to function.

We use essential cookies to maintain session functionality and basic analytics to understand how users interact with our platform. We do not use advertising or cross-site tracking cookies.

You may disable cookies in your browser settings; however, some features of the platform may not function correctly as a result.

RightBank AI is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.

We may update this Privacy Policy from time to time. Any significant changes will be communicated via the app or email. Continued use of our platform after changes constitutes acceptance of the updated policy.

For any privacy-related questions, requests, or concerns: